As we wrap up our weekly deep dive into our never-before-seen service plans, you may be wondering; Which plan is right for me?
Hive Care is our new proactive maintenance service, designed to help our clients with everything from system outages to yearly tune-ups. Our four, unique plans include; Limited, Essential, Priority, and Elite. This wide range of plans will give you the peace of mind that Hive will care for your system long after we walk out the door.
We’ll take a deep dive into our Limited plan. It is the lowest tier in our four plans. This support level is our “pay-as-you-go” program and is similar to Hive’s service before the introduction of service plans.
Our Limited Support Plan provides service for clients with smaller, simple systems. A pay-as-you-go program, this plan has no monthly fee, unlike the Essential, Priority, and Elite. Instead, clients registered under this plan are charged $0.50 per month, to keep the account active in our system. Limited Support members are credited back $6 at the end of the year.
The Limited Support Plan gives members access to email and phone support, available Monday-Friday, from 9am to 5pm. These support calls are billed hourly at our regular rates. In need of a service call? Service calls from Limited Support members are placed in a queue, with a turnaround time of 7-10 days.
Hive Care is always available to help fix system issues as fast and conveniently as possible for your lifestyle. Avoid the frustrations of a system outage before it happens, and contact our knowledgeable representatives about Hive Care today.
No Monthly Cost
Best For: Smaller, simple systems
Email & Phone Support: Monday- Friday, 9am-5pm
Average Turnaround Time: 7-10 days
We've been discussing all the awesome benefits of our service plans. So which one is best for your automated home or business?
Imagine what features you want in your service plan. If you want proactive monitoring, 24/7 support with priority service, and discounted service calls for all your support needs, then a Priority or Elite plan benefits you the most. Want a little more low-key service? Are you ok with fewer features? Then our Essential plan is right up your alley, with reactive remote repair and app control.
Even our Limited plan gives our customers the freedom and assurance that Hive is looking out for their system. Need a different service down the line? Don't worry about choosing the wrong plan. Because service plans are billed month-to-month, they can be upgraded or downsized at any time. Simply contact Hive and choose your new service plan.
Your home technology is made simple with the use of Hive Care. Be sure to check out previous blogs on Hive Care’s Elite, Priority, and Essential Plans which include all these benefits and more! More information on Hive Care is available on our website.