HIVE CARE
PEACE OF MIND FOR YOUR
HOME TECHNOLOGY
Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered.
GET MAXIMUM ENJOYMENT FROM YOUR TECHNOLOGY
Avoid the frustrations of downtime and inconvenience of a system outage. Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, HIVE CARE has you covered.
Hive Care Essential Plan $59/Mo
Best for Small Businesses & Residential
Best for Larger Businesses & High-End Residential
24/7 Email, Text and Chat Support We're available to communicate with you in whichever manner best fits your lifestyle.
App Control You'll get a mobile app enabling you to fix many of the common issues that technology systems experience.
Discounted Service Call If we can't solve your issue remotely, you'll receive a discount on our normal labor rate.
Reactive Remote Repair Upon hearing from you, your system will be accessed remotely and often times repaired without a service call.
Proactive Monitoring We'll proactively monitor your technology system and troubleshoot potential issues before they arise.
24/7 Phone Support Experience the convenience of a live answer by one of our knowledgeable technicians.
Priority Service We'll prioritize you to the front of the queue.
Post Tune-Up Tutorial We'll come out annually to make sure your gear is in tip top shape, firmware updates completed, wires managed cleanly and any upgrade recommendations made proactively.
Same Day On-Site Service Available (Premium Rates Apply)
Annual On-Site Health Check and Tune Up Includes device firmware updates, device cleanings (fingerprints, dust, and debris), follow-up wire management, etc.
Hive Care Priority Plan $89/Mo
Best for Small Businesses & Residential
Best for Larger Businesses & High-End Residential
24/7 Email, Text and Chat Support We're available to communicate with you in whichever manner best fits your lifestyle.
App Control You'll get a mobile app enabling you to fix many of the common issues that technology systems experience.
Discounted Service Call If we can't solve your issue remotely, you'll receive a discount on our normal labor rate.
Reactive Remote Repair Upon hearing from you, your system will be accessed remotely and often times repaired without a service call.
Proactive Monitoring We'll proactively monitor your technology system and troubleshoot potential issues before they arise.
24/7 Phone Support Experience the convenience of a live answer by one of our knowledgeable technicians.
Priority Service We'll prioritize you to the front of the queue.
Post Tune-Up Tutorial We'll come out annually to make sure your gear is in tip top shape, firmware updates completed, wires managed cleanly and any upgrade recommendations made proactively.
Same Day On-Site Service Available (Premium Rates Apply)
Annual On-Site Health Check and Tune Up Includes device firmware updates, device cleanings (fingerprints, dust, and debris), follow-up wire management, etc.
Hive Care
Elite Plan
$149/Mo
Best for Small Businesses & Residential
Best for Larger Businesses & High-End Residential
24/7 Email, Text and Chat Support We're available to communicate with you in whichever manner best fits your lifestyle.
App Control You'll get a mobile app enabling you to fix many of the common issues that technology systems experience.
Discounted Service Call If we can't solve your issue remotely, you'll receive a discount on our normal labor rate.
Reactive Remote Repair Upon hearing from you, your system will be accessed remotely and often times repaired without a service call.
Proactive Monitoring We'll proactively monitor your technology system and troubleshoot potential issues before they arise.
24/7 Phone Support Experience the convenience of a live answer by one of our knowledgeable technicians.
Priority Service We'll prioritize you to the front of the queue.
Post Tune-Up Tutorial We'll come out annually to make sure your gear is in tip top shape, firmware updates completed, wires managed cleanly and any upgrade recommendations made proactively.
Same Day On-Site Service Available (Premium Rates Apply)
Annual On-Site Health Check and Tune Up Includes device firmware updates, device cleanings (fingerprints, dust, and debris), follow-up wire management, etc.
*Above Plans May Require additional equipment for remote OVRC management*
LIMITED SUPPORT
HIVE CARE limited support plan is our pay as you go program. Email and Phone support are billed at $125 hourly with no after hours support. On site service is $175 per hour. Your card will be charged $0.50 per month and you will be credited $6 per year.
NOTE: Custom plans available for systems that exceed $150,000 in total
