You’ve heard Hive talking about our new, never-before-seen service plans, but you may be wondering; What exactly is Hive Care? How do the plans compare? What plan is best for me?
We’re here to help. Each week, Hive will focus on one of our awesome service plans, so you can be confident in your system in the near and far future.
In this newsletter, we take a deep dive into our Priority plan, our second highest level of service. Benefits include priority service, 24/7 support, and more!
Hive Care is our new proactive maintenance service, designed to help our clients with everything from system outages to yearly tune-ups. Our four, unique plans include; Limited, Essential, Priority, and Elite. These wide range of plans will give you the peace of mind that Hive will care for your system long after we walk out the door.
What Is The Priority Plan?
Our Priority Support Plan provides amazing service to our clients. Recommended for small business and residential homes, the Priority plan starts at $89 per month. This plan includes access to OVRC, a Hive Care mobile app that allows you to reset your system and fix other common issues without waiting for a service call.
The Priority Support Plan also includes proactive monitoring. When your system has a problem, Hive will get an alert and remotely troubleshoot the issue before you even notice. Can’t solve the issue remotely? The Priority Plan automatically applies a 20% discount on our normal labor rates.
Hive Care’s Priority Plan comes with priority service. It’s even in the name! This means you’ll get placed to the front of the queue should you need a technician to fix your system. Priority Plan members experience a guaranteed 48 turnaround service!
With 24/7 Phone, Email, Text, and Chat Support, Hive Care is always available to help fix system issues as fast and conveniently as possible for your lifestyle. Avoid the frustrations of a system outage before it happens, and contact our knowledgeable representatives about Hive Care today.
- Cost: $89 per month
- Best For: Residential & small business
- Discounted Labor Rates on Service: 20% Off
- App Control
- 24/7 Email, Text, and Chat Support
- 24/7 Phone Support
- Proactive Monitoring and Remote Repair
- Prioritized to Front of Queue
How Does It Compare To The Other Hive Care Plans?
Hive Care’s Priority Plan is the third highest service plan. This means it provides more care than the Limited and Essential Plans, but misses features in the Elite plan. Proactive monitoring and priority service are features only found in the Elite and Priority plans, and are not available for lower tiers.
Be sure to check out last week’s blog on Hive Care’s Elite Plan which includes all these benefits and more! More information on Hive Care is available on our website. Contact us at (813)547-HIVE or on our contact page here.