1) Problem: Help! My TV is showing picture but no sound.
Resolution: Try turning everything off and back on again with your remote. You can schedule service at HIVEstyle.com or call 813-928-1585 anytime. HIVE Care 24/7 customers can submit support requests from the app. Learn more about HIVE Care 24/7.

  • HIVE Care 24/7 Tip: From your app, select “Reset TV”

 

2) Problem: Help! My TV isn’t displaying a picture.
Resolution: Make sure the TV has been set to the correct input using the input or source button on the factory or cable box remote control. For universal remotes, try turning everything off and back on again. You can schedule service at HIVEstyle.com or call (813) 938-1585 anytime. HIVE Care 24/7 customers can submit support requests from the app. Learn more about HIVE Care 24/7. 

  • HIVE Care 24/7 Tip: From your app, select “Reset TV”

 

3) Problem: I hear a beeping noise in the house. What do I do?
Resolution: If you have your security system with us, make sure it’s not one of the smoke detectors installed by your electrician. Any Hive-related issues will show up on your security keypad or app. You can schedule service at HIVEstyle.com or call (813) 938-1585 anytime. HIVE Care 24/7 customers can submit support requests from the app. Learn more about HIVE Care 24/7.

  • HIVE Care 24/7 Tip: Our Network Operations Center proactively monitors your security hardware and will reach out to you to schedule service if needed.

 

4) Problem: My remote isn’t controlling anything.
Resolution: Have you changed the batteries lately or charged the remote? Try powering all your equipment off manually; waiting 30 seconds and powering it back on. You can schedule service at HIVEstyle.com or call (813) 938-1585 anytime. HIVE Care 24/7 customers can submit support requests from the app. Learn more about HIVE Care 24/7.

  • HIVE Care 24/7 Tip: From your app, select “Reset Remote Control”

 

5) Problem: I can’t get on the Wi-Fi.
Resolution: Make sure your Wi-Fi is enabled on your device and try re-booting router and wireless access points. You can schedule service at HIVEstyle.com or call (813) 938-1585 anytime. HIVE Care 24/7 customers can submit support requests from the app. Learn more about HIVE Care 24/7.

  • HIVE Care 24/7 Tip: From your app, select “Reset Internet”

 

6) Problem: I can’t see my security cameras.
Resolution: Make sure your Wi-Fi is enabled on your device and try rebooting your NVR. You can schedule service at HIVEstyle.com or call (813) 938-1585 anytime. HIVE Care 24/7 customers can submit support requests from the app. Learn more about HIVE Care 24/7.

  • HIVE Care 24/7 Tip: From your app, select “Reset NVR”

 

7) Problem: My cable box is operating sluggishly or frozen and I can’t control it.
Resolution: Try rebooting the cable box by removing power for 30 seconds and plugging it back in. You can schedule service at HIVEstyle.com or call (813) 938-1585 anytime. HIVE Care 24/7 customers can submit support requests from the app. Learn more about HIVE Care 24/7.

  • HIVE Care 24/7 Tip: From your app, select “Reset Cable Box” 


8) Problem: My alarm is going off and driving me nuts!
Resolution: Depending on your security system, you can either enter your code and OFF twice or use the Alarm.com app to disarm the system. You can schedule service at HIVEstyle.com or call (813) 938-1585 anytime. HIVE Care 24/7 customers can submit support requests from the app. Learn more about HIVE Care 24/7.

  • HIVE Care 24/7 Tip: Our Network Operations Center proactively monitors your security hardware and will reach out to you to schedule service if needed.

 

9) Problem: My video streaming media player (Roku, Apple TV, Fire TV, etc.) is operating sluggishly or frozen and I can’t control it.
Resolution: Try rebooting the streaming media player by removing power for 30 seconds and plugging it back in. You can schedule service at HIVEstyle.com or call (813) 938-1585 anytime. HIVE Care 24/7 customers can submit support requests from the app. Learn more about HIVE Care 24/7.

  • HIVE Care 24/7 Tip: From your app, select “Reset Media Player”

 

10) Problem: My security system says “low battery” and beeps.
Resolution: Most batteries and easy to replace yourself. Our friendly staff can help you over the phone or in person. You can schedule service at HIVEstyle.com or call (813) 938-1585 anytime. HIVE Care 24/7 customers can submit support requests from the app. Learn more about HIVE Care 24/7.

  • HIVE Care 24/7 Tip: Our Network Operations Center proactively monitors your security hardware and will reach out to you to schedule service if needed.